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Focus on Exceptional Service
Marlin's value proposition is centered on providing exceptional service to our customers every day. Our relentless focus on customer service is the cornerstone of our success and is what separates us from other lenders. Our Single Point-of-Contact® service model is our personalized approach to service. What this means is that you receive the time and personal attention you deserve from a highly qualified financing specialist. We take the time to discuss your financing options and help you decide the right fit for your customer's purchase situation.
Net Promoter Score
We continually monitor our service levels and solicit feedback from our customers. One way we judge our success is by utilizing the Net Promoter® model. Net Promoter Score, also known as NPS®, is a customer feedback method that helps us gauge the satisfaction and loyalty levels of our customers. Marlin consistently scores high on the NPS survey and is well above the average of other firms in our industry. Based on an NPS benchmark study conducted by Satmetrix Systems, Inc., the average score for the U.S. banking industry is 18. As you can see from the chart below, Marlin scores well above the industry average.
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